Frequently asked questions

No. Eligibility is based on qualifying service and means

Employment with BA's predecessor or subsidiary airlines counts towards qualifying service, but not service with IAG, although former or current staff of IAG would be eligible if they also have qualifying service with BA and/or a predecessor/subsidiary airline.

Provided they do not exceed £12,000 then you are eligible to apply

Applications for help with funeral costs can be considered subject to eligibility.

No. Help is only available one a 'one-off' basis so ongoing support is not possible

All applications are strictly confidential, and applicants are given a document describing how their data will be used when the caseworker visits to complete the application form

The caseworker visit is a key stage in the application process and they will need to see documentary evidence of the information provided such as bank statements and bills etc.

The Trustees meet every two months and applications will be added to the agenda for review at the next regular meeting after the completed application form and all necessary supporting documentation is received. Where possible a decision will be made during the meeting and communicated shortly afterwards. However occasionally more information is required before reaching a decision , in which case further consideration would normally be given and a decision made as soon as all the required information is provided.

No. Assistance is given by way of a grant and does not need to be repaid

There is no appeal process, the Trustees decision is final